Copyright 2019 Clapfoot Inc. All Rights Reserved.

Support

If you are experiencing a technical issue, please ensure that you have up to date video card drivers and the latest Windows Updates.

 
Frequently Asked Support Questions
I was banned from the game and would like to dispute it

Please refer to this topic for instructions on how to dispute a ban.

 
How do I resolve an issue with a griefing player?
(Someone is continually teamkilling me, someone keeps intentionally sabotaging logistics, someone is abusing the votekick system, etc.) 

Please refer to this topic on the for instructions on how to deal with griefers.

 

Are there moderators for Foxhole? 

There are community moderators who are accessible through Discord. Remeber that moderator support should only be required if you are unable to resolve your issue through other methods (e.g. the in-game vote kick system). If you have an issue that requires moderator support, please post in the #mod-support channel or by messaging the 'Mod Mail' bot which will put you through to a developer or moderator directly. You can join the Discord here.

I tried to resolve my issue with a griefer or a ban dispute, but still have a problem

Please contact foxhole@clapfootgames.com for additional support if you are unable to resolve your issue.

 

Where can I view the privacy policy for Foxhole?

The privacy policy can be read here.

 

When you run Foxhole from the Steam client, nothing happens.

Make sure you are logged into Steam with the account that actually owns Foxhole.

 

Why is the game asking me to install the Microsoft Visual C++ 2015 or DirectX runtime even though I've already them installed? 

There are a number of solutions that may help resolve this issue:

 

1) Ensure that you have the latest Windows updates and video card drivers installed. Make sure you ensure that you check that all windows updates have been installed. You can do this by clicking the start menu and going to Settings  > Update & Security  > Windows Update, and select Check for updates.

 

2) If you continue to experience problems, try uninstalling the C++ 2015 x86 and x64 runtimes from the add/remove programs utility in Windows and reinstall them from the official download - https://www.microsoft.com/en-us/download/details.aspx?id=48145

Restart after installing.

 

Alternatively, you can also try installing the .exes found in:

C:\Program Files (x86)\Steam\steamapps\common\Foxhole\_CommonRedist\vcredist\2015
 

3) Another potential problem is when certain windows system libraries (dlls) get corrupted. A common fix for this is the following:

i. Start Foxhole and uninstall the UE4 Prerequisites when the game prompts to install it

ii. Rename the xinput1_3.dll file in C:\Windows\System32 to xinput1_3.dll.BACKUP

iii. Rename the xinput1_3.dll file in C:\Windows\SysWOW64 to xinput1_3.dll.BACKUP

 

iv. Start Foxhole and install UE4 Prerequisites when prompted to do so

 

For additional details on this solution, please visit this thread from another UE4 game.


4) If you are still having trouble with installs, open command prompt as administrator and type sfc /scannow - This should help to fix some other issue that may be interfering with your install. After this, restart, and try the install again. 

 

I am getting a "Persistent War is unavailable" message when clicking on "Join the War" on the main menu

There is a good chance this is happening because of a conflict with your anti-virus program, which can result in critical files from being downloaded from our cloud services. Here are a few steps you can take to try and resolve the issue:

i) Add Foxhole to your exclusions list

In most antivirus programs, this will be in the ‘settings’. If it asks you for a folder to add to your exclusions list, specify the folder that Foxhole is installed to. By default, it should be :\Program Files (x86)\Steam\SteamApps\common\Foxhole

ii) Unblock Foxhole from your firewall

If you have a firewall, go into its settings and look for something like, “Allow an App through the firewall”. Make sure that Foxhole is selected. Depending on your software, it might also come up as ‘WAR’

iii) Unblock port 443 from your Firewall

For this you may need to Google specific instructions for your software. In most cases, port settings are located under an ‘advanced settings’ section of your router administration site or firewall software. You will need to create an inbound/outbound rule, or exception, for port 443.

iv) Verify Integrity of Game Files

Go into Steam and right click Foxhole, click on 'Properties', click on the ‘Local Files’ tab, then click ‘Verify Integrity of Game Files’. Once completed, restart steam and try Foxhole again.

v) AT YOUR OWN RISK
 
If the above steps don’t work, you can try disabling your firewall temporarily, reinstall Foxhole, then re-enable your antivirus.


I am getting a "No Home Regions Available" error when trying to join the war.

Solutions to try:

  • Try restarting Steam (or even better your PC).

  • Ensure that you have opened Steam Matchmaking ports on your firewall/router.

  • Ensure that your anti-virus software is not blocking Foxhole and that it has been put on a whitelist.

  • Ensure you check Windows Defender, even if you don't have a 3rd party Anti-Virus. As a simple test, disable all anti-virus software (Incl. Windows Defender) to see if it's blocking visibility of servers.

  • Set Max Pings settings in the Steam client: Go to Steam -> Settings -> In Game. Go to the dropdown box labelled In-Game Server browser: Max pings/minute and set to 500.
     

If you are unable to see your steam name and can't see any servers, please read the answer below. 

I can't see my steam name.  

This is a really good indicator that something is preventing the game from communicating with Steam.

 

Likely you have some anti-virus/anti-malware/or other third party software blocking the game's access. Please do a thorough check with installed programs, and whitelist Foxhole, or disable the software. 

 

You receive a Win64 "Shipping" error.

This is caused by your Anti-Virus blocking the game. Following this guide by Virtue may help solve the issue.

When launching the game, you receive the error "Content File Locked"

You will need to run the Command Prompt as an administrator and enter netsh winsock reset - You will receive a prompt that asks you to restart your PC. Don't restart until the prompt instructs you to do so. 
After playing the game for awhile, a crash occurs and a dialog with the message "Fatal Error" is displayed.
Please ensure that you have disabled any GPU overclocking software such as the MSI Gaming App.
 
When joining a server, the game crashes and displays this message: "unreal engine is exiting due to d3d device being lost"
This is caused by an incompatibility with GPU or drivers. Please ensure that all your GPU drivers are 100% up to date, restart your computer, and try launching again. If this fails to solve the problem, It's entirely possible that your GPU is not compatible with Foxhole.

When you run Foxhole from the Steam client, nothing happens.

Make sure you are logged into Steam with the account that actually owns Foxhole.

When running the game in fullscreen mode, the screen is green.

There is a solution in this thread.

Your in-game mouse cursor is offset from it's actual location

This happens when your taskbar is set to a non-default location such as the top of the screen. You can work around this issue by running in Windowed Fullscreen mode (enabled on the Options screen) or by moving your Windows taskbar back to the default location.

Your screen appears to have a green tint over it

This is currently an issue with our internal rendering engine and certain driver versions. We hope to resolve it in a future update. For now, you can work around the issue by switching to Windowed mode (enabled on the Options screen).

My issue isn't listed here.

The fastest, easiest way to receive help is through discord. You can post your issue in the #technical-chat and ping a community helper by typing @community. Alternatively, you can reach a developer directly by messaging 'KrazyFlyinChicken#4762' or you can send us an email (below).

If you are still unable to solve your issue, please report your issue on the Steam Community Hub or email foxhole@clapfootgames.com.

 

 

Last updated Nov 19, 2018